FAQ

How do I purchase these products?
All our technical catalogues are provided with templates in order to ask for a quotation and make bookings, follow the simple instructions to quickly submit your orders.

How do I understand if my doors and my windows are compatible?
By sending the technical sheet of your door and window, our technical departmente in few days will get back to you and give you the most suitable solution. The 95% of doors and windows are suitable for our products.

How are the products delivered?
We deliver by using our special equipped trucks. And if our trucks cannot reach you, our reliable partners will quickly manage the delivery.

How can I track my delivery?
If products are transported by our trucks, you have to ask directly to our logistic department (logistica@alunovagroup.com), but if the delivery is managed by our partners we are going to give you a tracking code as reference.

I can receive the product only in a specific time, how can I do that?
In case of special requests, we recommend to advise us during the booking phase. We are going to manage the delivery upon your requests.

Are there any warranties?
All products are in respect of warranty and quality EU legislation.

What happens if the product I receive is broken?
In case of missing or broken products, you must immediately notify our logistic office to the following email address (logistica@alunovagroup.com, or by fax to: +39.0442.794501). You will be contacted to rearrange the remedial measure and fix the issue and you will be also informed about the new timetable. On the average, the remedial measures do not take more than fifteen working days.

In selecting the product, is assistance provided?
Our technical-commercial staff has the perfect know-how and is at your disposal during the product selection phase. We help the customer from the beginning by giving him/her advice about the best solution for him/her. Even during the assembly phase, we help the customer by giving data sheets and live telephone assistance.
All our products are made according to the law.

How can I know the state of the order?
Through our dedicated area, after registering, you can track the status of your order, from the first entry until the delivery, with relevant photographic evidence of the material and packages. Registration is possible only after receipt of the first order confirmation by the customer.